What delivery services do you offer?
At Rustic Classics we value what our customers have to say and want to serve you better, so we are excited to bring back FREE SHIPPING to major markets Canada-wide! It is our mission to provide the best value on all our furniture products and deliver them to your home safely and as quickly as possible. We understand that no one wants to pay for shipping, so we are offering this service to our customers for FREE! However, this does not mean there is not a cost for us to deliver your furniture to you. The average shipment costs between $200-$300, so we have priced our products to cover these costs for you so there are no surprises when you checkout. However, Canada is a large and diverse country and furniture tends to be large and heavy, so unfortunately, we are not always able to provide FREE shipping to all locations. Should your shipment exceed $300 for basic delivery, you may be required to pay a surcharge to cover the difference. If your order requires a surcharge, we will contact you and the following options will be provided for proceeding with your order:
- Pick up your order at the nearest shipping terminal FREE of additional charge
- Pay the required surcharge to deliver to your home
- Cancel your order
We have three delivery options available for your order in major Canadian market areas* and many other surrounding areas:
FREE Home Delivery with Power Tail Lift Service: Includes curbside delivery to the driveway of your home or office. The delivery company may or may not contact you to arrange a delivery date depending on the company, however tracking information will be provided to you. Your furniture will be lowered to ground level by the driver. The Power Tail Lift Service covers all packages on your order. You may need the assistance of a friend or family member to help move the boxes from the delivery truck and into your home. It is the customer's responsibility to bring the items inside their premise, assemble if necessary, and dispose of all packaging.
Smaller items may ship with a small carrier such as Canpar, Loomis, or Purolator. If a particular item can only ship with a small carrier we cannot offer any upgraded delivery service options. Small carriers do not contact you to arrange a delivery date.
Inside Placement with Room of Choice Delivery**: Includes two delivery persons who will place your furniture into the designated room of choice. This service covers carrying the product up a maximum of two (2) flights of stairs, unless a service elevator is available. There will be an additional fee of $35.00 per flight of stairs in excess of two (2) flights. You will be responsible for assembly if necessary, and disposal of all packaging. The delivery agents will not move any existing furniture nor remove any existing debris (such as old mattresses). Please have your room free and clear on your scheduled delivery date. The delivery company will contact you to arrange a delivery date and provide you with a time window.
- White Glove with Room of Choice Delivery and Assembly**: Includes removal of packaging materials and assembly by two delivery persons. The delivery agents will not move any existing furniture nor remove any existing debris (such as old mattresses). Please have your room free and clear on your scheduled delivery date. These delivery agents cannot install mirrors or any such items onto walls or hookup any electrical components/wires. You are required upon completion of delivery to sign the freight bill indicating that you received your order in full, that there were no damages or defects and that the assembly was completed. Any damage to the product or incomplete assembly that is not noted on the delivery slip will be the responsibility of the customer. The delivery company will contact you to arrange a delivery date and provide you with a time window.
Please note: Bunk Beds and RTA (Ready to Assemble) furniture do not qualify for White Glove Delivery & Assembly. Rustic Classics is not responsible for furniture assembly when this service level is requested.
Shipping fees are calculated at checkout, however remote surcharges may apply on orders delivered outside of major markets and in remote locations. For more details on what is considered remote see, "What is considered remote?" below, or contact us for more information.
*Major markets include Vancouver, Kamloops, Kelowna, Prince George, Courtenay, Nanaimo, Victoria, Calgary, Edmonton, Regina, Saskatoon, Winnipeg, Hamilton, Ottawa, Toronto, Montreal, Quebec City, and their surrounding areas. Many more Canadian cities not listed here are also included. Please contact us for more information and to see if your order qualifies.
**Inside Placement: Room of Choice Delivery and White Glove Delivery & Assembly services are currently only available to customers located in Kamloops and surrounding areas, the Greater Vancouver Area, Vancouver Island, the Greater Toronto Area, Ottawa, and Montreal.
When should I be available for a delivery?
You must be available to accept your delivery on your delivery date between 9am to 5pm from Monday to Friday. In most cases the carrier will call you ahead of time to set a delivery date and time window for your delivery. If you need a delivery time or day outside of the normal delivery time window, then you will be required to pay a fee. Please contact us to request a quote for a delivery time or day outside of the normal delivery time window.
How long do I have to accept a delivery after my order arrives at a local shipping terminal?
For large items, the delivery company may contact you to arrange a delivery date. You must accept a delivery date within 3 business days of your order arriving at a local shipping terminal in your area. If you do not accept a delivery date within 3 business days, then you will be required to pay for storage fees. Rustic Classics will provide tracking information to follow your order and therefor please make sure you are available to receive your product when it gets to your area and to avoid storage fees.
You will not be contacted to arrange a delivery date for small items that ship with a small carrier such as Canpar, Loomis, FedEx, UPS or Purolator.
Do you deliver to the Atlantic provinces?
Yes! We offer Home Delivery: Power Tail Lift Service as well as Inside Placement and White Glove Delivery & Assembly* to Newfoundland and Labrador, New Brunswick, Nova Scotia, and Prince Edward Island. Shipping costs are estimated at checkout, however please note our carriers may deem any Atlantic province delivery a "remote" delivery location, and additional remote surcharges may apply. All orders shipping to the Atlantic provinces will be reviewed, and you will be contacted prior to shipment with additional information. For more details on what is considered remote see, "What is considered remote?" below or contact us for more information.
Do you deliver to the territories?
Yes! We offer Home Delivery: Power Tail Lift Service to the Yukon and Northwest Territories. The two western territories will be serviced from Whitehorse, YT and Yellowknife, NT.
Shipping costs are estimated at checkout, however please note this is a brand new service, and additional remote surcharges may apply.
All orders shipping to the Yukon and Northwest Territories will be reviewed, and you will be contacted prior to shipment with additional information. For more details on what is considered remote see, "What is considered remote?" below or contact us for more information.
What is considered remote?
On occasion, our carriers may deem a certain area based on postal code to be a "remote" delivery location. This is because the carrier does not perform regular delivery in these areas, and the scheduling of dedicated routes requires remote delivery fees for these services. These fees can range anywhere from $25.00 to several hundred dollars based on customer location.
Should your delivery address fall within a "remote" delivery location you will be contacted prior to shipment, informed of the charges, and have the option to accept the order with the surcharge or cancel your order should you not wish to proceed.
Unfortunately these fees are non-negotiable.
Can I choose what time the delivery is for or a specific date?
We cannot guarantee any delivery date or time. We estimate a transit time of 2 to 21 business days to our major markets and surrounding areas (delays can be expected for delivery to remote areas, the Atlantic provinces, as well as the territories). We will do our best to have an order delivered around a certain day or time, however as we rely on third party carriers to do deliveries we cannot guarantee any specific delivery date or time.