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Shipping Policy

What can I expect during delivery?

Items will be delivered to your home, generally to the first covered area. For the safety of our customers assemble of the furniture will be the responsibility of the customer. Before you sign for accepting the delivery, you must look at the boxes for any damages. Look for any rips, holes, or dents in the boxes and and make sure they are noted on the delivery receipt before signing.

If the driver has a portable signature device and you see damages to the boxes, please sign for the delivery as "damaged".

We request that you do not refuse the delivery if you see damages to the boxes. Just because the boxes are damaged doesn’t mean the actual item itself is. The boxes are designed to protect the goods inside. Refusing the delivery also makes it much more difficult to address any claims as we will have to get the information from the shipping company.

All deliveries must be signed by an adult of legal age.

*Major markets include Vancouver, Victoria, Edmonton, Calgary, Toronto, Ottawa, Montreal, Quebec City and their surrounding areas.  Many more Canadian cities not listed here are also included.  Please contact us for more information and to see if your order qualifies.  

How much is shipping?

FREE, Basic Home Delivery were you help unload is included to the driveway or curb, depending on where you are located and what you are ordering.

Remote surcharges may apply on orders delivered outside of major markets, and in remote locations.  For more details on what is considered remote, see below.  Please contact us to see if your location qualifies as a major market or see if any surcharges may apply. 

*Major markets include Vancouver, Victoria, Edmonton, Calgary, Toronto, Ottawa, Montreal, Quebec City and their surrounding areas.  Many more Canadian cities not listed here are also included.  Please contact us for more information and to see if your order qualifies.

Can I choose what time the delivery is for, or a specific date?

Once the order is picked up by the carrier, or in the local area, the delivery company will contact you to arrange a delivery time that will work for you and the delivery company’s schedule. We will do our best to have an order delivered around a certain day or time, however, as we do rely on third party carriers to do deliveries we can not guarantee any delivery date or time.

*Inside Placement is not currently being offered on Rustic Classics Furniture.

What areas do you not deliver to?

We currently do not have delivery services available to the following areas:

  • Canadian Nunavut, Yukon, and Northwest Territories.